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SunTrust Receives J.D. Power and Associates Highest Customer Satisfaction Ranking for Business Banking

PR Newswire
Nov 10, 2010

ATLANTA, Nov. 10, 2010 /PRNewswire/ -- SunTrust Banks, Inc. (NYSE: STI) announced today that it ranks Highest in Customer Satisfaction with Small Business Banking in a recent study conducted by J.D. Power and Associates that evaluated the nation's top banks on eight key factors: product offerings, account manager, facility, account information, problem resolution, credit services, fees, and account activities.

According to the study, which was based on more than 6,600 responses from financial decision makers at businesses with sales volume from $100,000 to $10 million, SunTrust performs particularly well in product offerings, account activities and problem resolution.  The study was fielded between July and August 2010.

"We are extremely pleased with this distinction from J.D. Power and Associates -- -- we know  that business owners want a financial partner who understands the complexities of their business needs and offers tailored expertise to spur their business growth," said Bill Holt, executive vice president of Business Banking at SunTrust. "We articulated our commitment to serving business owners earlier this year by introducing our Business Class Banking program.  The cornerstone of the program is the SunTrust Bill of Rights, which state the Bank's fundamental belief that owners -- regardless of business size -- have the right to expect exceptional service from their banking relationship."  

SunTrust's Business Class Banking offers a unique combination of personal service and innovative tools that helps clients with everything from business planning to cash flow management and financing.  After an initial business analysis, SunTrust develops tailored solutions for the client, assists in the implementation of these solutions and continues to collaborate on future goals.

SunTrust is a recognized leader in the business banking arena across a wide range of industries. This year the bank won nine Greenwich Excellence Awards -- including overall satisfaction and relationship manager performance -- based on input from more than 17,000 business banking executives across 13,000 U.S. companies. In addition, SunTrust was named the Export Lender of the Year by the U.S. Small Business Administration for making the most export working capital loans to U.S. exporters and was recognized with Monarch Innovation Awards by Barlow Research Associates for outstanding business solutions for the Expense Manager and eClaim Revenue Gateway® products.

To learn more about Business Class Banking and view the complete Bill of Rights, visit

SunTrust Banks, Inc., headquartered in Atlanta, is one of the nation's largest banking organizations, serving a broad range of consumer, commercial, corporate and institutional clients.  As of September 30, 2010, SunTrust had total assets of $174.7 billion and total deposits of $120.3 billion. The Company operates an extensive branch and ATM network throughout the high-growth Southeast and Mid-Atlantic states and a full array of technology-based, 24-hour delivery channels.  The Company also serves clients in selected markets nationally.  Its primary businesses include deposit, credit, trust and investment services.  Through various subsidiaries the Company provides mortgage banking, insurance, brokerage, investment management, equipment leasing and investment banking services. SunTrust's Internet address is

SOURCE SunTrust Banks, Inc.