News Releases

Back to News Releases

J.D. Power and Associates Ranks SunTrust Highest in Overall Customer Satisfaction in 2007 Home Equity Line of Credit/Loan Servicer Study(SM)

Oct 11, 2007

SunTrust Banks, Inc. has been ranked "Highest in Customer Satisfaction among Home Equity Line of Credit/Loan Servicers" according to a recent study conducted by J.D. Power and Associates. Twenty four national home equity line of credit and loan servicers were included in the study and results were based on responses from more than 4,900 customers across the United States.

Home equity servicers are responsible for managing customer account relationships and general account administration.

In the J.D. Power and Associates study, servicers were evaluated in key areas including product features and functionality, funds access, billing and payment processing, and overall customer service courtesy, knowledge, and responsiveness.

"We are pleased to receive the highest ranking in the first overall customer satisfaction study from J.D. Power and Associates for servicing home equity lines of credit and loans. It underscores that SunTrust's long-standing focus on building customer relationships and adherence to high performance standards are benefits that are recognized and valued by our customers," said SunTrust Corporate Executive Vice President Gene Kirby, head of the Company's Retail and Commercial Banking lines of business.

SunTrust Banks, Inc., headquartered in Atlanta, is one of the nation's largest banking organizations, serving a broad range of consumer, commercial, corporate and institutional clients. As of June 30, 2007, SunTrust had total assets of $180.3 billion and total deposits of $122.9 billion. The Company operates an extensive branch and ATM network throughout the high-growth Southeast and Mid-Atlantic states and a full array of technology-based, 24- hour delivery channels. The Company also serves customers in selected markets nationally. Its primary businesses include deposit, credit, trust and investment services. Through various subsidiaries the Company provides mortgage banking, insurance, brokerage, equipment leasing and capital markets services. SunTrust's Internet address is

First Call Analyst:
FCMN Contact:

SOURCE: SunTrust Banks, Inc.

CONTACT: Hugh Suhr of SunTrust Banks, Inc., +1-404-827-6813