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SunTrust Mortgage Enhances Online Service Capabilities

Sep 6, 2001

SunTrust Mortgage, Inc., a wholly-owned subsidiary of SunTrust Banks, Inc. , announced today a new business-to-business web site that has enhanced the mortgage origination and approval process for third-party originators and business partners such as community banks, mortgage brokers and attorneys. The new site,, has created efficiencies and improved service levels for closing and settlement agents and, in turn, the customer. allows business partners to receive mortgage documents electronically thereby eliminating the need for faxes, couriers or overnight services and providing more timely delivery of documents. The site provides online product information, application forms and mortgage rate sheets. Additionally, third parties may check detailed loan status reports, run alternative pricing scenarios, and lock-in loans with immediate confirmation of fully adjusted pricing.

"SunTrust continues to be fully committed to providing the necessary tools that enhance service levels to our customers and make doing business with us as easy as possible," commented Sterling Edmunds, Jr., President and Chief Operating Officer of SunTrust Mortgage. "This web site is an example of that commitment."

The site was developed in partnership with ALLTEL Information Services in Jacksonville, Florida. It is fully integrated with the technology currently used by SunTrust Mortgage, Inc. and is supported by a dedicated business and technical support call center.

SunTrust Mortgage, Inc., is a wholly-owned subsidiary of SunTrust Banks, Inc., which is headquartered in Atlanta, Georgia and is the nation's ninth- largest commercial banking organization. Currently, SunTrust Mortgage, Inc. originates loans through 104 locations in the SunTrust markets and adjacent states, maintains correspondent and broker relationships in 48 states and services loans in 50 states and in the District of Columbia. For more information, please go to the website located at

As of June 30, 2001, SunTrust had total assets of $100.8 billion and total deposits of $63.3 billion. The company operates through an extensive distribution network in Alabama, Florida, Georgia, Maryland, Tennessee, Virginia and the District of Columbia and also serves customers in selected markets nationally. Its primary businesses include deposit, credit, trust and investment services. Through various subsidiaries the company provides credit cards, mortgage banking, insurance, brokerage and capital markets services. SunTrust's Internet address is


SOURCE: SunTrust Banks, Inc.

Contact: Carolyn B. Gosselin of SunTrust Banks, Inc., +1-404-588-8677